Additional Information

Additional Information
  • Home

Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...

Free Priority Mail Shipping on Orders $75 & up.*

Free Standard Ground Shipping to the Contiguous United States on all Orders!

  • Call us toll free at (877) 635-9488 Monday through Friday 9AM to 5PM Pacific
  • My Account
Vaughn Engineering





Customer Care

Simply put, we're not happy unless you are, period. If you are not happy with the performance of a product purchased from Vaughn Engineering, feel it may not be operating correctly, or you need help operating it, please contact us immediately. We will do our very best to help you and resolve any issue in a quick and friendly manner.

Phone Orders

Credit card phone orders are accepted Monday thru Friday 9AM to 5PM Pacific by calling Toll Free (877) 635-9488 except on major holidays. For our customer's safety, all Credit Card information is inputted directly into our terminal at the time of your phone call. Once this information is electronically inputted and transmitted, we no longer have access to your credit card or financial information. (See Privacy Policy below).


You can shop at Vaughn Engineering ( with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards, phone orders and online payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

 For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Vaughn Engineering ( is registered with the Authorize.Net Verified Merchant Seal program.

We also offer PayPal on the website for quick and easy checkouts for PayPal users. For your security, we are PayPal verified and strictly adhere to all PayPal guide lines.

If there are ever any questions concerning security, please do not hesitate to contact us.


    • All Video Magnifiers sold by Vaughn Engineering carry a 1 Year Warranty
    • See item description for non-video magnifier warranty information

Return Policy:

Satisfaction Guaranteed Returns!


Return Period (From date of purchase):

 All items except Caption Phones  30 days from the date of purchase
 Caption Phones  90 days from date of purchase


If you are not completely satisfied with your purchase, you can request a return within the above stated return period for a refund or exchange.

All items must be returned within the stated return periond (see return periods above) require an RMA number (please contact us for an RMA number and return instructions), must be received in new resalable condition and must not have anything missing or have any damage. All returns must be received in a timely manner. After the return periond for your item, please refer to the Manufacturer’s Warranty.

Some items are restricted to United States use only. Items that are restricted to United States use only and are transferred/shipped outside of the United States may not be eligible for a return.

Any items that are transferred/shipped outside of North America may not be eligible for return.

 Restocking Fees:

There is no re-stocking fee for most items that are returned within their return period and in new resalable condition per the above return policies. There is a re-stocking fee for the following: 

  • 15% for video magnifiers with a monitor or display screen included or built in.

  • 15% for cell/mobile phones.

  • Shipping is non refundable on expedited or express shipping or orders shipped outside the 48 contiguous United States.
  • Other charges may apply for returns that do not comply with the return policy or return instructions. 

Please contact us if you have any issues or problems. We want you to enjoy your purchase as much as possible.




All items ship within 3 business days or sooner when in stock. On the rare occasion that an item cannot be shipped within 3 business days, the buyer will be notified and given the choice of delivery of the next available item or a full refund. Please feel free to contact us regarding inventory statuses and shipping schedules.

Ground shipments to the United States will be shipped by UPS, FedEx, US Mail Priority Mail or First-Class Mail for small items.

Customers will be notified of tracking information and Shipping date.

For other shipping methods or fees to areas in North America that are outside the Continental United States, please contact us.


Most items that do not ship to Canada will state so in their availability status. Customers will be notified if a purchase cannot be shipped to Canada and given the choice of choosing a new destination or cancelling the order. Shipments to Canada usually occur on Tuesdays and Thursdays, except when delayed by holidays.


Vaughn Engineering does not collect and is not responsible for any taxes, fees, or duties associated with items shipped to Canada. The customer is solely responsible for any taxes, fees, duties or any other financial responsibilities that may be levied for items that are shipped to Canada.

Sales Tax

CA: 8.00% sales tax will be applied to orders.

All other States: No sales tax will be applied.

Contact our Customer Care Department
Monday Thru Friday 9AM to 5PM
Toll Free at (877) 635-9488

Or Email Us Anytime>