Monday Thru Friday 9AM to 5PM Pacific 
(877) 635-9488 



Customer Care

Simply put, we're not happy unless you are, period. If you are not happy with the performance of a product purchased from Vaughn Engineering, feel it may not be operating correctly, or you need help operating it, please contact us immediately. We will do our very best to help you and resolve any issue in a quick and friendly manner.

Phone Orders

Credit card phone orders are accepted Monday thru Friday 9AM to 5PM Pacific by calling Toll Free (877) 635-9488 except on major holidays. For our customer's safety, all Credit Card information is inputted directly into our terminal at the time of your phone call. Once this information is electronically inputted and transmitted, we no longer have access to your credit card or financial information. (See Privacy Policy below).


You can shop at Vaughn Engineering (www.affordablevideomagnifiers.com) with confidence. We only use payment processing solutions that provide a secure encrypted checkout experience for our customers. All of our payment methods are connected directly with the appropriate payment processor so we never need to store your sensitive payment information. This applies to all of our payment solutions including all major credit cards, PayPal, PayPal Credit, Visa Checkout and Apple Pay. 

If there are ever any questions concerning security, please do not hesitate to contact us.


    • All Video Magnifiers sold by Vaughn Engineering carry a 1 Year Warranty
    • See item description for non-video magnifier warranty information

Please feel free to contact us if you need assistance contacting a manufacturer.


Return Policy:

Satisfaction Guaranteed Returns with Free Returns!

Free Return Shipping details. 

  • Order must have been delivered to an address in the 48 Contiguous United States
  • Return shipments must originate from the 48 Contiguous United States. Return shipments from other location will not be paid for.
  • Return request must be received within 30 days of purchase
  • Order must be less than $750.00
  • All other return policies listed below must be complied with. 
  • May not apply to Caption Phones


Return Period (From date of purchase):

 All items except Caption Phones  30 days from the date of purchase
 Caption Phones  Up to 90 days from date of purchase. See item listing for   details and actual return period.

 Not happy with your purchase? Items are eligible for return within the above stated return periods for refund or exchange. Just request a return within the stated return period for your item(s). 

What’s required?

All items must be received in new resalable condition, undamaged and must not have anything missing. Returns also require an RMA number that we will happily supply along with return instructions on eligible purchases. After the return period for your item, please refer to the Manufacturer’s Warranty.

Please feel free to contact us to request a return and we will happily email a response as soon as possible. 


  • Shipping is non refundable on expedited shipping, express shipping, and orders shipped outside the 48 contiguous United States.
  • Other charges may apply for returns that do not comply with the return policy or return instructions. 

Please contact us if you have any issues or problems. We want you to enjoy your purchase as much as possible.



Free Ground Shipping: 

Eligible items ship free by Standard Ground to the Contiguous United States (excludes Alaska, Hawaii, U.S. Territories and Canada). Free shipping is usually by FedEx Ground or Home but is our choice. We typically do not use Smartpost, SurePost or Parcel Post budget shipping methods but may on rare occasions. 

Expedited shipping is available to most of the United States for an additional fee and standard shipping is available to Alaska and Hawaii for a fee unless otherwise noted on the product page. (See the Cart or Checkout page for shipping prices to Alaska and Hawaii)    

Free USPS Priority Mail Details: 

Spend between $75.00 and $749.00 in our Hearing & Vision Superstore and we will offer Free Priority Mail Shipping during checkout on most products excluding Caption Phones and orders of $750.00 or more. Priority Mail Shipping displayed as Free or $0.00 must be chosen during Checkout in order to receive this offer. Orders below $75.00 are eligible for free Standard Ground Shipping. This offer is restricted to items being shipped to the Continental U.S. (48 States) and may be discontinued or withdrawn without notice. Any shipping method not noted or displayed as being free of charge or $0.00 in the "Shipping Method" of the Checkout process is not included in this offer and will be billed/charged at the displayed rate.

Free Shipping Terms: 

Vaughn Engineering reserves the right to modify or withdraw Free Shipping offers at any time without notice. Offer does not apply to special orders. Vaughn Engineering reserves the right to choose the shipping carrier and method. Customers may request a specific carrier and method for an additional fee. Offer is subject to change without notice. 



All items ship within 3 business days or sooner when in stock. On the rare occasion that an item cannot be shipped within 3 business days, the buyer will be notified and given the choice of delivery of the next available item or a full refund. Please feel free to contact us regarding inventory statuses and shipping schedules.

Ground shipments to the United States will be shipped by UPS, FedEx, US Mail Priority Mail or First-Class Mail for small items. Shipping is non refundable on expedited or express shipping and orders shipped outside the 48 contiguous United States.

Customers will be notified of tracking information and Shipping date.

For other shipping methods or fees to areas in North America that are outside the Continental United States, please contact us. 

Canada:     Shipments to Canada temporarily suspended for all products

Most items that do not ship to Canada will state so in their availability status. Customers will be notified if a purchase cannot be shipped to Canada and given the choice of choosing a new destination or cancelling the order. Shipments to Canada usually occur on Tuesdays and Thursdays, except when delayed by holidays.


Vaughn Engineering does not collect and is not responsible for any taxes, fees, or duties associated with items shipped to Canada. The customer is solely responsible for any taxes, fees, duties or any other financial responsibilities that may be levied for items that are shipped to Canada.

Sales Tax

CA: 7.75% sales tax will be applied to orders.

All other States: No sales tax will be applied.